2019 Annual Awards & Mental Health Strategy Session 

36 Employers Recognized for Creating Cultures of Health

For the fifth year in a row, MBGH recognized employers that not only have created cultures of health but have sustained them over time! We are excited that our CEO Culture of Health initaitive, has consistentyly had 35-40 employers that meet the requirements for recognition every year. We also know that many of the other 25 employers that participate in the initiative have made significant strides in promoting and supporting the health of their employees. In total, the 64 organizations that participate in the CEO Culture of Health initiative employ over 70,000 just in Shelby County! Clearly all of these employers are helping to lift the health of our broader community and we celebrate their efforts. 

Click here to see the employers recognized at this year's awards. Click here to learn more about the CEO Culture of Health initiative and see a full list of participating organizations.

World Cafe on Implementing a Comprehensive Mental Health Strategy 

In addition to recognizing employers for their commitment to creating and sustaining a culture of health, over 80 attendees participated in a World Cafe session dedicated to implementing a comprehensive worksite mental health strategy.

Karen Sones, Senior VP, HR Strategic Project Director, First Horizon National Corporation and Amanda Foley, Director of Business Development, LifeSpeak, kicked off this session with a discussion about how First Horizon's mental health strategy aligned with MBGH's framework.

Then attendees, in small groups, moved from table to table exploring each component of the framework: (1) Know the Impact; (2) Break the Silence; (3) Provide Access to Affordable, High-Value Care; and (4) Build a Culture of Well-being. At each table they shared what their orgnaization was already doing and identified challenges.

The noise level in the ballroom at Rhodes College and the notes made at each table, were clear indicators that everyone was fully engaged!

This session is part of MBGH's 2019 "Let's Talk About Mental Health" initaitive and will help MBGH know where to focus efforts for the remainder of the year.

Click here to see our Facebook photo album!

Thank you to BlueCross BlueShield of Tennessee and Cigna for sponsoring the recognition and mental health sessions!

 

2018 Annual Awards & Lightning Rounds

New Format Successfully Engaged Employers

On May 2, 2018, MBGH recognized Le Bonheur Children's Hospital for being a 2017 Leapfrog Top Children's Hospital, 36 employers for creating and sustaining cultures of health, and shared three innovative employee engagement strategies through our inaugural "Lightning Rounds".

Le Bonheur Children's Hospital, 2017 Leapfrog Top Children's Hospital

Memphis Business Group is excited to announce that Memphis has it’s first Leapfrog Top Hospital! This has been our goal since the Top Hospital recognitions were first handed out in 2006. Le Bonheur Children’s Hospital was selected as a Top Children’s Hospital in 2017. The winners were officially recognized at Leapfrog’s Annual Top Hospital Awards Dinner and Ceremony in Washington, DC in December.

Accepting the award (L-R) were Barry Gilmore, Le Bonheur VP and Chief Medical Officer; Meri Armour, Le Bonheur Chief Executive Officer; and Michael Ugwueke, Chief Executive Officer of Methodist Le Bonheur Healthcare.

 

To be named a Top Children’s Hospital, a hospital must:

  • Fully meet LF’s standard for computerized prescriber order entry, which is shown to reduce adverse drug events by 88%, preventing 3 million serious medication errors each year in the US
  • Fully meet LF’s ICU Physician Staffing standard, which is shown to result in a 30% reduction in total hospital mortality and a 40% reduction ICU mortality when implemented
  • Fully comply with never events reporting, which includes apologizing to the patient and family, waiving all costs related to the event and follow-up care, reporting the event to an external agency, and conducting a root-cause analysis of how and why the event occurred. The hospital must also make a copy of this policy available to patients
  • Fully meet at least 50% of LF standards
  • Satisfy Top Hospital Selection committee qualitative evaluation that in general the hospital embodies the highest standards of excellence worthy of the Leapfrog Top Hospital designation.

To help spread the word of Le Bonheur's achievement, MBGH placed a Facebook ad that reached almost 13,000 Memphians in just one week!

36 Employers Recognized for Creating and Sustaining Cultures of Health

For the fourth year in a row, MBGH recognized employers that met the standards of our CEO Culture of Health initiative. We are so pleased that year after year we have 35-40 employers that continue their work to promote and support the health of their employees. For many, their actions also impact clients and customers, patients, families, and visitors. So the impact is even beyond their own team members! 
 
Click here to see the employers recognized this year! 
 

Lightning Rounds

Three of our Annual Supporters (Top - Bottom) Connect Healthcare Collaboration (sponsoring LifeSpeak), WellDoc, and Adventia gave 15-minute "lightning-fast" presentations! Moving around the room from presentation to presentation in small groups, attendees were active, engaged, and had networking opportunities. They left the meeting with ideas about how to better enage their employees and freshen their health and wellness programs. 


 

 

MBGH 2017 Annual Awards Luncheon

37 Employers Recognized for Building Cultures of Health

On April 27, 2017, MBGH recognized 37 Memphis-area employers for meeting the program requirements for the CEO Culture of Health initiaitive in 2016. 28 of these employers have been recognized for three years in a row!
 

Cristie Upshaw Travis was proud to announce that MBGH's CEO Culture of Health was itself an award winner in 2017.  Claire Shapiro, Chair of the MBGH Board of Directors and Chief Human Resource Officer at Rhodes College, accepted MBGH's Healthy 10 Award from the U.S. Chamber of Commerce Foundation in the workforce health category during the recognition ceremony in Washington, DC in February 2017. 

The Health Means Business ‘Healthy10 Awards’ were created by the U.S. Chamber of Commerce Foundation and the Robert Wood Johnson Foundation as a way to honor ten outstanding business-led initiatives or cross-sector collaborations between local businesses and traditional and non-traditional partners to improve community wellness and access to economic opportunity. 

Pete Durand, CEO of RivalHealth, inspired luncheon attendees to focus on overall fitness, with customized and individual fitness and nutrition solutions for employees. A recovering engineer, MBA and somewhat scarred entreprenuer, Pete decided that pouring yourself into your career only makes sense if you really believe in what you are doing. He started RivalHealth eight years ago and it is now in all 50 states, 12 countries, and 66 languages. 

Click here to see the 37 CEO Culture of Health participants that met program requirements in 2016. And click here to learn more about the CEO Culture of Health initiative.

 

Check out the video for luncheon highlights.

 

MBGH 2016 Annual Awards Luncheon

Saint Francis Hospital-Bartlett and 42 Employers Recognized by MBGH

Approximately 100 attended MBGH's 2016 Annual Awards Lunhceon, held at Rhodes College, on April 26, 2016 to honor Saint Francis Hospital-Bartlett for top regional performance on the infections and safety problems section of the Fall 2015 Hospital Safety Score and 42 employers that met the CEO Culture of Health program requirements in 2015.

Saint Francis Hospital-Bartlett was recognized for leading the greater-Memphis area in performance on the infections and safety problems section of the Fall 2015 Hospital Safety Score. The hospital ranked number one in the market for five (5) of the seven (7) measures in this category. Using a national benchmark, the hospital scored in the Best or Better category for all measures except catheter-associated urinary tract infection (CAUTI). Even top performers have room for improvement, as did Saint Francis Hospital-Bartlett regarding CAUTI. In the most recently released, Spring 2016 Hospital Safety Score, the hospital now scores Better nationally.

Cristie Upshaw Travis, MBGH CEO, shared with attendees that healthcare acquired infections such as central-line associated blood stream infections (CLABSI) and CAUTI, are preventable through the adoption and use of checklists, proper catheter and line maintenance, and timely insertion and removal. Employees and their family members that get these types of infections often stay in the hospital longer, experience discomfort, and may even die. Overall healthcare acquired infections cost the US $10billion annually, with over $2billion accounted for by CLABSI and CAUTI. 

MBGH congratulates Saint Francis Hospital-Bartlett for their top regional performance on these important measures that impact the safety and cost of care.

MBGH also recognized 42 participants in the CEO Culture of Health initiative that had met the program requirements in 2015. As Travis noted, "We know that culture drives performance, so it is critical to build and nurture the right culture." These 42 employers have created a culture of health at the worksite as reflected by meeting the standards of the American Heart Association Fit Friendly Worksite, the CEO Cancer Gold Standard, WELCOA, or Healthier Tennessee's Small Starts at Work Program in 2015. The CEO Culture of Health program now has a total of 64 participating organizations that employee over 70,000 Memphis-area residents. Congratulations to these employers for their achievements in 2015:

Baker Donelson
Baptist College of Health Sciences
Baptist Medical Group
Baptist Memorial Health Care Corp
Baptist Memorial Hospital - Memphis
Baptist Memorial Hospital - Collierville
Baptist Memorial Hospital for Women
Baptist Memorial Hospital - DeSoto
Baptist Memorial Hospital - Tipton
Baptist Rehabilitation Germantown
BlueCross BlueShield of Tennessee
Campbell Clinic
Christian Brothers University
Church Health Center
Cigna
The City of Memphis Government
First Horizon National Corporation
Greater Memphis Chamber
Health South Rehabilitation Hospital – North
International Paper
Le Bonheur Children's Hospital
 
Lipscomb & Pitts Insurance, LLC
Medical Education & Research Institute
Medtronic Spine
Memphis Jewish Community Center
Methodist Le Bonheur Healthcare
Methodist University Hospital
Methodist Le Bonheur Germantown Hospital
Methodist North Hospital
Methodist Olive Branch Hospital
Methodist South Hospital
Methodist Extended Care Hospital
Regional One Health
Rhodes College
Saint Francis Hospital – Bartlett
Shelby County Government
Smith & Nephew
Southern College of Optometry
St. Jude Children’s Research Hospital
University of Tennessee Health Science Center
YMCA of Memphis & the Mid-South
Walgreens


MBGH 2015 Annual Awards Luncheon

Cultures at Two Hospitals and 39 Employers Recognized by MBGH

Over 120 attended MBGH's 2015 Annual Awards Luncheon, held at Rhodes College on April 28, 2015, to honor hospitals and employers that have created organizational cultures that result in high performance in health and healthcare. 

This year's hospital awards focused on excellence in maternity care. Maternity care happens at one of life’s most important moments—not only for a woman  giving  birth, but also  for the newborn and  the entire family. Given the significance to  the  health and well-being of  employees and their families, the quality of maternity  care is critically  important to  employers, who collectively pay for more than one‐third  of all  deliveries in the U.S. through employer-sponsored health insurance plans. The Leapfrog Group, a national employer‐driven nonprofit watchdog organization, surveys hospitals on their progress in meeting maternity care standards. The results of these surveys are used by healthcare consumers and purchasers to compare hospitals and make the best choice for maternity care.  

The Regional Medical Center fully met all of the Leapfrog standards for early elective delivery, rate of episiotomy, and standard precautions. In addition, they were the top Memphis-market performer on two of these measures and second best on the third measure.    

When infants are born weighing less than 1500 grams (3 pounds, 4.91 ounces), they must be cared for in a NICU with proven capacity to care for them. Research suggests that these very-vulnerable babies are more likely to survive and thrive if they are born in a hospital that has an experienced NICU available on-­site. To fully meet Leapfrog’s standard, a hospital must deliver at least 50 very-­low birth weight babies per year and ensure that at least 80% of mothers receive antenatal steroids prior to delivery, or maintain a lower-­than-­average morbidity/mortality rate for very‐low birth weight babies and ensure that at least 80% of mothers receive antenatal steroids prior to delivery. 

Methodist Le Bonheur Germantown Hospital, the only hospital in our region to fully-meet Leapfrog’s standards for high risk deliveries, was recognized for their excellence in high risk deliveries.

In recognizing these hospital's performance, Cristie Upshaw Travis, MBGH CEO noted that, "A culture of safety and quality is required to, day in and day out, provide each patient with the excellent care they deserve. The Regional Medical Center and Methodist LeBonheur Germantown have proven, by their national and regional performance, that they have created this culture in their maternity and high risk delivery services."

In addition to recognizing high performing hospitals, MBGH recognized 39 participants in the CEO Culture of Health initiative that had met the program requirements in 2014. As Travis noted, "For employers, a culture of health, in which the organization values the health of their employees as a core business principle, provides the platform for recruitment, retention, performance, and being “the place to work”. So, if culture drives performance, it is critical to build and nurture the right culture." These 39 employers have created a culture of health at the worksite as reflected by meeting the standards of the American Heart Association Fit Friendly Worksite, the CEO Cancer Gold Standard, WELCOA, or Healthier Tennessee's Small Starts at Work Program in 2014. Congratulations to these employers for their achievements:

 

American Residential Services/Conway
Assisi Foundation of Memphis
Baker Donelson
Baptist Medical Group
Baptist Memorial Health Care Corporation
Baptist Memorial Hospital - Memphis
Baptist Memorial Hospital - Collierville
Baptist Memorial Hospital for Women
Baptist Memorial Hospital - DeSoto
Baptist Memorial Hospital - Tipton
Baptist Rehabilitation Germantown
BlueCross BlueShield of Tennessee
Campbell Clinic
Church Health Center
The City of Germantown Government
The City of Memphis Government
Common Table Health Alliance
First Horizon National Corporation
Le Bonheur Children’s Hospital
Lipscomb & Pitts Insurance, LLC.
Medical Education & Research Institute
Medtronic Spine
Methodist Le Bonheur Healthcare
Methodist University Hospital
Methodist Le Bonheur Germantown
Methodist North Hospital
Methodist South Hospital
Methodist Extended Care Hospital
New Memphis Institute
Regional One Health
Rhodes College
Saint Francis Hospital – Memphis
Saint Francis Hospital – Bartlett
Shelby County Government
Smith & Nephew
Southern College of Optometry
St. Jude Children’s Research Hospital
United Way of the Mid-South
The University of Memphis          



MBGH 2014 Annual Awards

34 Employers Recognized For Workplace Wellness

Representatives from the Governor's Foundation for Health and Wellness joined Cristie Upshaw Travis, CEO of Memphis Business Group on Health, Tuesday, April 22, at MBGH’s awards luncheon to announce a strategic partnership that supports workplace wellness programs at both the state and local levels. "We are excited to be partnering with MBGH to encourage and enable the implementation of wellness programs at workplaces in the Memphis area," said Rick Johnson, CEO of the Governor's Foundation for Health and Wellness. "Healthy workplaces are good for employees, for business, and for Tennessee." In this partnership, organizations that meet the requirements of the CEO Culture of Health initiative are automatically recognized as Healthier Tennessee Workplaces.

Thank you to Congressman Steve Cohen and the CEOs that were part of the program:

Dr. Bill Troutt, President, Rhodes College

Mr. Ben C. Adams, Chief Executive Officer, Baker Donelson

Mr. Doug King, President, Medtronic Spine 

The CEO Culture of Health initiative is partially funded by the Robert Wood Johnson Foundation and United Health Foundation, supported by the National Business Coalition on Health. The Annual Awards Luncheon was also supported by Aetna, BlueCross BlueShield of Tennessee, and Cigna of Tennessee.

Read articles about the luncheon and the CEO Culture of Health Initiative from Memphis Fast Forward, The Commercial Appeal, and the Memphis Daily News

 To check out the slideshow presented during the 2014 luncheon please click here

MBGH 2013 Annual Awards

MBGH Recognizes Memphis Hospitals Performance on 2012 Hospital Safety Score Releases

 


 

On March 19, 2013, Memphis Business Group on Health recognized Memphis-area hospitals that received "As" on both the June and November 2012 releases of The Leapfrog Group's Hospital Safety Score.

Recipients included (L to R), William Kenley, CEO of Methodist Le Bonheur Germantown, Jamie Carter, Interim CEO of Methodist University Hospital, and Pearlie Pilgram, Director of Clinical Quality Improvement for Saint Francis Hospital - Memphis.

"These hospitals have shown consistency in providing safe care for their patients. We know that providing safe care is an every day commitment and we hope that these hospitals and others will score As in the future as well" said Cristie Upshaw Travis, Chief Executive Officer of the Memphis Business Group on Health.

2012 was the inaugural year for the Hospital Safety Score. The score focuses on safety, which is defined as "freedom from harm". Safety is different, and a more narrow construct than quality. According to Travis, "safety is the minimum that a hospital owes its patients." The Hospital Safety Score is a composite score, bringing hospital performance on 26 safety measures together to form a summary score. It was calculated under the guidance of a nine-member Leapfrog Blue Ribbon Expert Panel of nationally recognized patient safety experts.

In the November 2012 release, 30% of the hospitals nationally received an "A", the highest grade possible. 25 hospitals received an "F". Tennessee ranked 12th nationally with 37% of the hospitals receiving an "A". In the metro-Memphis area, 40% of the hospitals received an "A" in November.

David Goldhill,nationally recognized author and thought leader on patient safety, was the guest speaker. In his book, Catastrophic Care: How American Health Care Killed My Father -- And How We Can Fix It, David concludes that until the patient is considered the customer, the health care delivery system will too often continue to provide expensive, low quality and unsafe care. He further calls for changing the insurance paradigm from insuring some people for everything to insuring everyone for only the most catastrophic of illnesses and circumstances. Such a shift results in patients paying for services directly and hospitals and physicians competing for the patient's business and dollars, which will transform health care into a true market.

Check out the Hospital Safety Scores for Memphis-area hospitals, as well as hospitals nationally at www.hospitalsafetyscore.org.

Get your copy of David's book here.

MBGH 2012 Annual Awards

Leap Year: Celebrating Giant Leaps In Healthcare in the Memphis Area

 


Hospital representatives with Leah Binder, CEO of the Leapfrog Group and Cristie Upshaw Travis, CEO of Memphis Business Group on Health

2012 is the 10th anniversary of Memphis Business Group on Health (MBGH) being named an official Leapfrog Regional Roll Out.  MBGH’s annual luncheon, held on April 2th at Rhodes College from 11:30am to 1:30pm, celebrated that success as well as those of the hospitals and healthcare providers in the city.

The mission of MBGH is to maximize the cost and quality of healthcare benefits, encouraging companies to take an active role in the wellness of their employees and to consider creative benefit design and delivery models as a means of curtailing costs.

With it being the 10th year that MBGH has been a Leapfrog conduit, Cristie Upshaw Travis, Chief Executive Officer of MBGH, wanted to acknowledge the great work hospitals in the area are doing a bit differently. Four awards were presented at the luncheon to hospitals who have submitted a project for consideration. The projects are based on components of the Leapfrog survey, related to safety, quality of care and quality of service. These awards are, in fact, in honor of leaps—measures that save and sustain lives or save money and small culture changes that make a big difference like learning to operate on evidence versus tradition.

The Leadership award winners were:

Baptist Memorial Hospital - DeSoto for their improvements in catheter-associated urinary tract infections
Methodist Hospital North for their improvements in ventilator-associated pneumonia (see a video)
The Regional Medical Center at Memphis for their improvements in providing antenatal steroids in pre-term deliveries

Baptist Memorial Hospital - Golden Triangle (Columbus, MS) received a Commitment Award for their early improvements in reducing elective deliveries less than 39 weeks gestation  (see a video).

Seventeen hospitals in West Tennessee and North Mississippi participated and their submissions are highlighted in a commemorative journal for luncheon guests (get a copy).  The winners were determined by national judges that included Suzanne Delbanco, the first CEO of The Leapfrog Group and current Executive Director of the Catalyst for Payment Reform and Andy Webber, CEO of the National Business Coalition on Health and a former Leapfrog board member.

Ms. Travis says, “ Part of our aim is to put a human face on the work that hospitals, their staff and their administrators are doing every day when they provide care to our employees, families, and friends. People must be reminded that there are many great doctors and nurses out there who operate above the bar and have their best interest in mind. They take very seriously the issues of safety, service and efficiency within their respective institutions.”

All 29 hospitals in West Tennessee and North Mississippi that report annually on The Leapfrog Group's Annual Hospital Survey were recognized for their commitment to improving patient safety, quality and efficiency and their willingness to report their progress publicly to our community.

Leah Binder, CEO of Leapfrog, was the featured speaker at the luncheon.

This year’s luncheon was sponsored by Aetna, Cigna and Blue Cross Blue Shield of Tennessee.

ABOUT THE ORGANIZATIONS

MBGH is a coalition of the area’s largest employers, including FedEx, State of Tennessee, Morgan Keegan, First Horizon, Rhodes College, City of Memphis, Baker Donelson, Bearman Caldwell & Berkowitz, Buckman, City of Germantown, Smith-Nephew, and Merck. MBGH members, affiliates and supporters provide benefits to more than 300,000 people in the greater Memphis area and across Tennessee.

The Leapfrog Group is a voluntary program whose mission is to support informed healthcare decision by those who use and pay for healthcare and to promote high-value healthcare through incentives and awards. Among other initiatives, Leapfrog works with its employer members to encourage transparency and easy access to health care information as well as rewards for hospitals that have a proven record of high quality care. The Leapfrog Hospital Survey is the gold standard for comparing hospitals’ performance on the national standards of safety, quality, and efficiency that are most relevant to consumers and purchasers of care.

MBGH 2011 Annual Awards

Memphis Business Group On Health Recognizes Quality-Focused Health Plans and Hospitals at Awards Luncheon April 28, 2011

Memphis, Tenn. – The Memphis Business Group on Health (MBGH), Memphis’s only non-profit organization focused on employee health and wellness issues from the employers’ perspective, recognized two health insurance companies and five regional hospitals for their progress toward improving health care quality in the region in 2010.

MBGH CEO Cristie Travis recognized two health plans for scoring in the top 15% nationally on the eValue8 health plan assessment in key areas of measurement.   “BlueCross BlueShield of Tennessee scored exceptionally in the eValue8 assessment in the areas of Consumer Engagement, Chronic Disease Management, and Provider Performance Measurement,” said Travis. “UnitedHealthcare of Tennessee performed exceptionally in the area of consumer engagement. Their performance signals important steps in improving the overall health of the area and consumer engagement is the lynchpin of any future success.”

For hospitals, this year’s focus for quality was reducing the number of elective deliveries performed before the baby was full term as reported through The Leapfrog Hospital Survey. The number of elective early deliveries has been on the rise nationally despite research that shows early delivery increases risks for the newborn and contributes to increased medical costs.

Leapfrog set the standard percentage for deliveries made early to less than 12 percent in 2010. It will reduce it to less than 5 percent in 2011.   Baptist Memorial Hospital for Women and Saint Francis Hospital-Memphis already meet next year’s bar. Both hospitals reported less than five percent of their babies electively delivered before full term and are being recognized for exceptional performance.

Methodist LeBonheur Germantown, Methodist South Hospital, and The Regional Medical Center at Memphis were recognized for having less than 12 percent of their babies electively delivered before full term.

“It is encouraging to see these five hospitals at or below this critical benchmark,” said Travis. “Pregnancy in those final weeks can be very uncomfortable for the mother and stressful for the family, but each day in the womb reduces the baby’s risk of complications, thereby avoiding tragedy and lowering medical costs. We hope more area hospitals and physicians will work to promote the benefits of carrying babies to full term.”  

The annual Leapfrog Hospital Survey is the gold standard for comparing hospitals’ performance on the national standards of safety, quality, and efficiency that are most relevant to consumers and purchasers of care. Leapfrog uses a panel of experts to select measures that are evidence-based in peer-reviewed literature and have the most dramatic impact on patient outcomes and cost-effectiveness.

eValue8, a program of the National Business Coalition on Health, is the leading evidence-based health plan evaluation program widely used by business health coalitions, their purchaser members, and national employers to assess and manage the quality of their healthcare vendors.

About Memphis Business Group on Health

Memphis Business Group on Health is a coalition of member employers sharing solutions and providing tools to manage the cost and quality of health benefits in an ever-changing environment. We accomplish this by providing access to critical market data, facilitating best-practice sharing among the market’s leading employers, and offering practical tools for successfully managing health benefits. MBGH members, affiliates and supporters provide health benefits to more than 350,000 covered lives in the greater Memphis area and Tennessee.     

MBGH 2010 Annual Awards

All of the 2010 MBGH Leapfrog Hospital awardees gather for a group picture with Leah Binder, CEO of The Leapfrog Group,

MBGH Recognizes Local Hospitals for Excellence on National Scale

MEMPHIS, TN, April 28, 2010 – According to new results from the 2009 Leapfrog Hospital Survey released today at Memphis Business Group on Health’s (MBGH’s) Annual Awards Luncheon, Memphis hospitals lead the nation in certain areas of quality.   Of the 15 Memphis-area hospitals that completed the 2009 Leapfrog Hospital Survey, Memphis-area hospitals compared well with national averages for the quality of care provided for heart angioplasty, aortic valve replacement, pancreatic resection, esophageal resection, bariatric (weight loss) surgery, and high-risk deliveries.   The luncheon’s speaker was The Leapfrog Group’s CEO, Leah Binder.

Standouts on the national front: In addition to releasing the Memphis-area results for the Leapfrog Survey, MBGH recognized local hospitals that have high performance scores in the Leapfrog Survey in six areas of patient care determining “best odds of survival.”  Hospitals receiving recognition included:

Baptist Memorial Hospital – De Soto: Heart Bypass
Baptist Memorial Hospital – Memphis: Heart Bypass, Aortic Valve Replacement, Pancreatic Resection, Esophageal Resection
Methodist Le Bonheur Germantown Hospital: Abdominal Aortic Aneurysm Repair
Methodist University Hospital: Pancreatic Resection, Esophageal Resection
St. Francis Hospital: Abdominal Aortic Aneurysm Repair, Pancreatic Resection

In addition, Methodist Le Bonheur Germantown Hospitals was recognized for fully meeting the Heart Angioplasty measure, which scored both the hospital’s quality and cost of care.

“It’s exciting to host this event, release the 2009 Leapfrog results for Memphis and recognize our local hospitals for their efforts to improve care,” said Cristie Upshaw Travis, CEO of the MBGH. “In the past, hospitals have chosen not to share this information, so employers and employees were making decisions without critical information,” said Travis. “This is a voluntary survey, and it reflects very positively on the Memphis healthcare community that these hospitals are willing to participate and expose themselves to scrutiny that’s not mandatory.”

Improvement is still mission-critical: Hospital quality in Memphis still needs significant improvement, with 80% of hospitals meeting 50% or fewer of the “leaps” that applied to their facility.   “Over the years, we have seen more hospitals meeting more leaps,” said Travis. “This year, that growth was modest, but we commend the hospitals for maintaining many of the advancements made in recent years. Still, the vast majority of our hospitals are meeting no more than half of the leaps that apply to their facility, and that’s very concerning.”

Waste solutions are a priority: Waste associated with certain types of care emerged as a significant problem in the Leapfrog Survey for Memphis-area hospitals. In 2009, 86% of the hospitals scored in the lowest possible category compared to hospitals nationally for waste associated with heart bypass surgery. For heart angioplasty, 43% of the hospitals scored in the lowest possible category and 43% showed some progress in reducing waste.    To gauge waste, Leapfrog based its assessment on risk-adjusted mean length of stay tempered by readmission rates. Length of stay is a strong determinant of cost and waste.   “The generally poor performance of Memphis-area hospitals in resource use highlights the opportunities that exist for significantly cutting the costs of care here in Memphis. Employers and other large purchasers of care need to be assertive in demanding hospitals reduce this waste and improve their Leapfrog performance,” said Travis.

Why Leapfrog matters: The Leapfrog Group uses the collective leverage of large purchasers of health care (employers) to initiate breakthrough improvements in the safety, quality and affordability of health care for Americans. Results are always made transparent by the participating hospital, and MBGH’s members use survey results to inform their employees and purchasing strategies. More Memphis-area employers are using Leapfrog performance data in decision-making for contracting, pay for performance, and benefits design.  MBGH is one of 43 official Regional Roll-Outs for The Leapfrog Group (www.leapfroggroup.org).

The annual Leapfrog Hospital Survey is the gold standard for comparing hospitals’ performance on the national standards of safety, quality, and efficiency that are most relevant to consumers and purchasers of care. Leapfrog uses a panel of experts to select measures that are evidence-based in peer-reviewed literature and have the most dramatic impact on patient outcomes and cost-effectiveness.

See a powerpoint presentation summarizing results for Memphis-area hospital performance on the 2009 Leapfrog Annual Hospital Survey.

 

 


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