Cristie Upshaw Travis


Cristie Upshaw Travis has been Chief Executive Officer of the Memphis Business Group on Health since 1994, when she returned home to Memphis after living and working for 20 years throughout the Southeast, including Washington, D.C.

During her time away, Cristie earned her Master of Science degree in Health Administration from the University of Alabama at Birmingham. She launched her career serving in health administrative and planning positions in Tupelo, Miss., and Tuscaloosa, Ala. She progressed to consulting with continuing care retirement communities, hospitals, and physicians with Ernst & Whinney in Memphis, Atlanta, Georgia, and Washington, D.C. She continued her rise in the health care arena as Vice President for a Washington, D.C.-based health care consulting firm.

Cristie's main objective is to deliver the most promising strategies to Memphis employers to help them manage the cost and quality of their health benefit plans. To help meet this objective, she networks with, and is involved in, health care organizations and initiatives at a national level.

As part of this effort, Cristie has served on several national boards and committees. She is Chair of the Board of Governors for the National Alliance of Healthcare Purchaser Coalitions (formerly National Business Coalition on Health). She served for two years as Chair of the Board of Directors for The Leapfrog Group and is now in her third term on the Board serving as Vice Chair. Cristie is Vice Chair for the National Quality Forum's Board of Directors and former Chair of it's Consensus Standards Approval Committee, current co-chair of the Measures Application Partnership Hospital Workgroup, and co-chair of the All Cause Admissions Readmissions Standing Committee. She also serves on the NCQA Employer Advisory Committee, the Steering Committee for the Core Quality Measure Collaborative, the advisory board for the University of Alabama at Birmingham's Masters in Quality and Safety program.

Cristie's leadership in Memphis includes being a former Chair of the Board of Trustees for the Southern College of Optometry; former Chair of the Common Table Health Alliance; former President and now member of the Community Advisory Board for the University of Memphis Graduate Program in Health Administration; member of the Institute for Health Law & Policy community Board at the University of Memphis; former President of the Board of Volunteer Memphis; former Vice Chair of Lifeblood; and a former officer of the Greater Memphis Employee Benefits Council. She also served as a subcommittee Chair on Shelby County Mayor A.C. Wharton's Blue Ribbon Panel on the Regional Medical Center at Memphis.

Cristie is a frequent national speaker on value-based benefit design, community health improvement collaboratives, employer-sponsored quality improvement initiatives, health plan performance measurement and worksite initiatives. She lectures regularly at the University of Memphis and the University of Southern California. 

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